Refund policy

 

Frequently Asked Questions

How long does order processing take?

All orders received on and after December 25 will be shipped within the first week of January as our team takes a brief Holiday break.

Orders are processed the same day to 2 business days upon receiving orders. We are closed on weekends and major holidays. if you need your order to be processed sooner, please contact us at hello@twelvestoneart.com

What is the average shipping time?

We ship most orders by USPS Priority Mail. Per USPS, the estimated delivery time is 2-3 business days.

For larger orders, we ship by UPS Ground. Per UPS, the estimated delivery time is 1-5 business days.

What are the dimensions of each Scripture Stone?

Small Block— 2 x 2 x 1"

Large Block— 4 x 4 x 1"

Coaster— 4 x 4 x 3/8"

Trivet— 6 x 6 x 3/8"

Magnet— 2 x 2 x 3/8"

Half Block— 4 x 2 x 1"

Ornament— 2 x 2 x 3/8"

Quarter Block— 4 x 1 x 1"

You can view our Lookbook tab for reference photos 

What countries do you ship to?

We are based in Tustin, California and only ship within the US.

What payment methods do we accept?

We accept all major credit and Debit cards (Visa, Mastercard, Amex, and Discovery)

I’m sending my order as a gift directly to another address, can I include a note?

Of course! Just put that in the notes when you check out.

Do you have gift wrapping options?

We do not offer gift wrapping options. However, at checkout, under shipping options, you can select to have your order individually boxed to give as gifts in our special corrugated boxing

How do I cancel/modify an order?

If you find the need to cancel or change the details of your order, contact us at hello@twelvestoneart.com  to notify of any changes needed before we have shipped your order.

How can I track my order?

Once an order has been processed, you will receive an email letting you know that your order is ready to ship. In this email you will be able to see a tracking number with USPS to view your order’s tracking information. If you did not receive this email, you can check your trash/spam folder or contact us at hello@twelvestoneart.com for assistance.

What if my order arrives damaged or defective?

Before shipment goes out, we always make sure your order is double checked and securely packed. If you receive a damaged or defective item/s, please contact us immediately at hello@twelvestoneart.com with photo of the item/s. We will provide you with further assistance.

Please note that due to the nature of our product being natural stone, each scripture stone is unique in appearance. And some may come with more natural imperfections.

Do you offer Coaster Sets?

We do not offer specific coaster sets. Instead, you can select 4-5 coasters of your choosing from our catalog and you have the option to also add a coaster stand to complete your set.

My card is not being processed?

Due to Shopify’s card security software, billing address needs to match card info in order to be process.

What are your hours of operations?

We are open from the hours of 7am-3:45pm PST.

You can call us at (714)986-6370 for all inquiries and over-the-phone order placements.

If we miss your call, please leave a message including your name, a phone number to return your call, and your message.