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FAQ

Find answers to common questions about our products, shipping, and returns policies, ensuring you have all the information you need to shop with confidence. If you can't find what you're looking for, feel free to reach out to our friendly customer support team for assistance.
How long does order processing take? Plus

Orders are processed the same day to 2 business days upon receiving orders. We are closed on weekends and major holidays. if you need your order to be processed sooner, please contact us at hello@twelvestoneart.com

What is the average shipping time? Plus

We ship most orders by USPS Priority Mail. Per USPS, the estimated delivery time is 2-3 business days.

For larger orders, we ship by UPS Ground. Per UPS, the estimated delivery time is 1-5 business days.

What are the dimensions of each Scripture Stone? Plus

Small Block— 2 x 2 x 1"

Large Block— 4 x 4 x 1"

Coaster— 4 x 4 x 3/8"

Trivet— 6 x 6 x 3/8"

Magnet— 2 x 2 x 3/8"

Half Block— 4 x 2 x 1"

Ornament— 2 x 2 x 3/8"

Quarter Block— 4 x 1 x 1"

You can view our Lookbook tab for reference photos 

What countries do you ship to? Plus

We are based in Tustin, California and only ship within the US.

What payment methods do we accept? Plus

We accept all major credit and Debit cards (Visa, Mastercard, Amex, and Discovery)

I’m sending my order as a gift directly to another address, can I include a note? Plus

Of course! Just put that in the notes before you checkout. There is a section that says, "Is this order a gift?". Click the + and you will be able to leave your message.

Are each Scripture Stone individually boxed? Plus

We understand that our Scripture Stones are rather heavy to ship and this can cause shipping costs to add up while accomponied by larger packing sizes and be costly.

To reduce shipping costs for you, the customer, we do not ship each Scripture Stone individually and package according to order size.

If you would like your order to be individually boxed, you can select this option at checkout under the "shipping" portion of checkout.

Do you have gift wrapping options? Plus

We do not offer gift wrapping options. However, at checkout, under shipping options, you can select to have your order individually boxed to give as gifts in our special corrugated boxing

How do I cancel/modify an order? Plus

If you find the need to cancel or change the details of your order, contact us at hello@twelvestoneart.com  to notify of any changes needed before we ship your order.

How can I track my order? Plus

Once an order has been processed, you will receive an email letting you know that your order is ready to ship. In this email you will be able to see a tracking number with USPS to view your order’s tracking information. If you did not receive this email, you can check your trash/spam folder or contact us at hello@twelvestoneart.com for assistance.

What if my order arrives damaged or defective? Plus

Before shipment goes out, we always make sure your order is double checked and securely packed. If you receive a damaged or defective item/s, please contact us immediately at hello@twelvestoneart.com with photo of the item/s. We will provide you with further assistance.

Please note that due to the nature of our product being natural stone, each scripture stone is unique in appearance. And some may come with more natural imperfections.

Do you offer Coaster Sets? Plus

We do not offer specific coaster sets. Instead, you can select 4-5 coasters of your choosing from our catalog and you have the option to also add a coaster stand to complete your set.

We also have preselected Scripture Stone Bundles that you can select through our Gift Bundle Tab or you can create your own bundle in our Bundle Builder!

My card is not being processed? Plus

Due to Shopify’s card security software, billing address needs to match card info in order to be process.

What are your hours of operations? Plus

We are open from the hours of 7am-3:00pm PST.

Get in touch

Have questions about your order, or a general enquiry?